1. Preface

1. What is BIG CITY RACER?

BIG CITY RACER is a new arcade car racing game where you race online, in real time, against up to 7 other players. You drive in real cars through cities like Vienna, Berlin, London or Paris.
An update from BETandRACE to BIG CTIY RACER is not possible, please make a new installation!  DOWNLOAD!
 

2. Who is BIG CITY RACER?

BIG CITY RACER is an ambitious project by Vanilla Live Games, an Austrian software developer.

3. Why should I play BIG CITY RACER?

The high enjoyment factor, the chance to win numerous prizes and to demonstrate your driving skills against real opponents in real and meticulously recreated cities are just some of the reasons for playing BIG CITY RACER!

4. How much does BIG CITY RACER cost?

You can download the game for free and start playing immediately with the given coins!

5. Whom can I contact with problems or queries?

Please contact our support desk via our support form.

2. User account

1. How do I register/sign in?

Please follow the instruction:
1. Download the game for free.
2. Install the game by double-clicking the downloaded file. Then follow the instructions on the screen.
3. Start the game by clicking on the BIG CITY RACER icon - under programs in the start menu.
4. Select "Register" on the main screen.
5. In your default browser the game will automatically connect you to the registration website.
6. Follow the instructions on the website.
7. Now you can sign in with your username and password and start practicing.

3. How can you guarantee the security of my user account?

Your user account will be protected by your username and password. We recommend choosing a password that is not easy to guess and to keep it secret. Vanilla Live Games will never ask you for your password by e-mail or any other means! Never write your password down anywhere and do not tell it to anybody!

4. I lost my password! What can I do?

You can request a new password. A new generated password will automatically be sent to your e-mail address. Make sure that no one except you will have access to this e-mail account. You can change this password to a personal chosen one.

5. What happens with my personal data?

Your data are saved with the utmost care and diligence on our server and handled in strict confidence. Under no circumstances your data will be used for any other purposes or passed on to third parties without your authorization.

6. Can I have more than one user account?

No, each individual may open only one user account.

7. Can I delete my account?

Please contact our support team if you would like to delete or block your account.

8. Are accounts deleted automatically?

 Accounts which have not been used for one year will be deleted.

9. Can I play BIG CITY RACER without having a user account?

No, only with a valid user account you will be able to participate in trainings, races and tournaments.

10. Can I view and modify my personal data?

Yes. You can do this at any time under "My Account" on the BIG CITY RACER website.

3. Money / Coins

1. How can I buy coins?

Coins can be bought via the "Pay in" function in the game or on the BIG CITY RACER website. Payments can only be made using the payment facilities provided in BIG CITY RACER (credit cards, online wallet i.e. www.clickandbuy.com, www.click2pay.com).

2. Is it possible to overdraw my account?

No. If there are no coins left in your account you must buy new ones. Additionally you can earn 25 coins for each friend who registers via your reference.

3. What happens with my stake (coins) if my internet connection is interrupted during the race?

Your stake will be lost. This procedure is for your own security, as another player could "pull the plug" as soon as he realizes there is no way to win.

4. What is the minimum bet?

1 coin per multiplayer race.

5. What is the maximum bet?

The maximum bet for public races are 5 coins.

6. Can I transfer coins to an account of another user?

No.

7. How many coins can I win per race?

Each player pays his stake and depending on the number of participants up to 3 players share the pot, less an operator fee of 10%. You will find the ranking lists and a list with the profit shares in the game under "Bonus Scheme".

8. Can I view a list of my transactions?

Yes. After you have logged into your user account you will find detailed information on your latest transactions under "My Payments".

4. The game

1. Are there differences between the cars?

No. To guarantee equal opportunities all cars have the same driving characteristics.

2. After I quit a multiplayer game, why do I get logged out of the system and my login is blocked until the race is over?

This is a need to calculate the winnings correctly for all the players. You can log in again once the race is finished.

3. Why can other players attain a higher speed or why are they able to negotiate bends more easily?

Before each race you can adjust the top speed and maneuverability of the car to the specific requirements of each track.

4. Can I obtain more nitro once I have used it up?

Yes. Depending on your placement in the race, a certain amount of nitro will be recharged. Thus the racers stay together and you will have a greater chance to make up time.

5. How can I compete in a race?

1. Select the game mode on the main screen (training, race or tournament).
2. Select a city and bet a stake in the race lobby; then press the green button on the right hand side.
3. Now you are in the race waiting lobby. Press the large green "SIGN IN" button and wait for the game to start. The race can go ahead once two or more players have pressed "SIGN IN“.

6. What happens when I select "Revenge" after the race?

Each player who wants a revenge race bets the same stake amount. The same game settings will be used.

7. Why does my car behave erratically at high speed?

It is more difficult to control the car when the tachometer is in the red zone.

8. What is the minimum number of players required to start a race?

Two players in the multiplayer mode. In the training mode you can drive alone.

9. Which criteria determine whether I move up or down in the skill level system?

The calculation of the skill level system is carried out using the same calculation model for all players:
1. Each multiplayer game you have completed will be evaluated.
2. Depending on your ranking and number of opponents in the races you move up or down in the skill level.

10. How can I be sure that I'm competing against equally matched opponents?

This is managed by the internal skill level system principle in BIG CITY RACER. Depending on your playing ability you will be classified as Rookie, Amateur or a Master. Players at higher skill levels cannot compete against you, so you will always be racing against equally matched opponents. However, if you would like to compete against a player in a higher skill level you can simply find him by using the game's search function and challenge him to a race.

5. Technical requirements 

1. What are the minimum and recommended system requirements for playing BIG CITY RACER?
 

What are the minimal system requirements to be able to play BIG CITY RACER?

2. Do I have to change my firewall settings to play BIG CITY RACER?

No. You should not need to do that.

3. Which DirectX version do I need to play BIG CITY RACER?

DirectX 8, better 9.0c version dated August 2007 or more recent. Click here to download the latest version of DirectX.

4. Will updates be supplied for BIG CITY RACER?

Yes. Vanilla Live Games is constantly working on improving the game play, new tracks and new cars. This news will be available to all registered players.

5. Which graphic settings should I use in the game?

You should adjust the graphic settings to achieve a smooth (not jerky) and successful game experience.

6. Why am I not able to participate in a game?

There could be several reasons:
1. You do not have enough coins in your account to pay the stake.
2. You have not pressed "SIGN IN" or "REVENGE" quickly enough.
3. Your Internet connection was interrupted.
4. The servers are full.

7. Does BIG CITY RACER support my graphic card?

Generally, BIG CITY RACER supports any Direct3D capable graphic card. Please ensure that you use the latest driver for your product.
Click here to get the latest driver for Nvidia graphic card
Click here to get the latest driver for your ATI based graphic card

6. Tournaments

 8. Why does the game crash at my computer?
Mostly game crashes are caused by incompatible or out-dated graphic cards- driver units. Even if you have installed the standard VGA Driver, malfunctions within the game can happen. Check if you have installed the most recent version of the original driver unit. In case the error message ‘The application failed to start because d3dx9_31.dll was not found’ you have installed an out-dated DirectX version. To get a recent Direct X version choose the file folder ‘external’ which can be found in the installation directory of BIG CITY RACER. There execute the file ‘dxwebsetup.exe ‘.

Tournaments

1. How can I register for a tournament?

On the top of the left hand side of the BIG CITY RACER website you find the section tournaments. There you find all important information concerning tournaments. Additionally you have the possibility to register for upcoming tournaments in the game client: Start BIG CITY RACER and click on the button tournaments.

2. Can I unsubscribe from a tournament?

No, it is not possible to cancel tournaments. If you are too busy you won't be forced to participate, but keep in mind that your fee will be lost. This rule is used to be able to guarantee the amount of the winning pot.

3. What else do I have to know about tournaments?

If you register for a tournament you will get a confirmation email including date and time. Tournaments may consist of a qualification round and a final race. Each time 8 players race against each other - the best 4 are qualified for the next round. The qualification ends when the 8 best players meet in the final race. The final will take place separately; the date will be announced via e-mail.

4. How do you handle the profit distribution?

Beside material prizes, you can also win coins. The amount depends on the size of the actual winning pot and the number of players. In principle the pot is divided among the first quarter of the fastest users.

5. Where do I see at which course the race takes place?

You will find the race details by the registration.

6. Are there different leagues at the tournaments?